Fundamentals of Customer Centricity (incl. certification exam)

TM Forum's Fundamentals of Customer Centricity course considers a range of tools and approaches available to organizations who wish to adopt a more customer centric focus. It presents the case for gaining a clearer knowledge of your customers’ behavior and intentions using data analytics, responding to customers through the channels that they choose (omnichannel), and using metrics to measure what matters to the customer as a yardstick of operational performance.

This course includes the related Foundation-Level exam to gain TM Forum Knowledge Certification.

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