TM Forum Online Training and Certification

TM Forum's Functional Framework Fundamentals course guides you through the concepts and principles, structure and many uses of the Functional Framework. The course explores the relationship with other TM Forum Frameworks and explains how a standardized function map and decomposition can help to re-plan and streamline a function portfolio. This course includes the related Foundation-Level exam to gain TM Forum Knowledge Certification. Click "Content" tab for more details. Read more

TM Forum's Fundamentals of Customer Centricity course considers a range of tools and approaches available to organizations who wish to adopt a more customer centric focus. It presents the case for gaining a clearer knowledge of your customers’ behavior and intentions using data analytics, responding to customers through the channels that they choose (omnichannel), and using metrics to measure what matters to the customer as a yardstick of operational performance. This course includes the related Foundation-Level exam to gain TM Forum Knowledge Certification. Click "Content" tab for more details. Read more

This course provides an awareness level of understanding covering the importance of the TM Forum's Information Framework, which is used to describe the relationships between the business objects in an enterprise information system. It also provide and overview of how the information framework is used to identify and categorize objects, and describe their state and lifecycle. Click HERE for more details. Read more

TM Forum’s Information Framework Fundamentals training course helps you reach implementation stage quickly by taking the guess work out of creating a common information model. We’ll show you how to take the thousands of words and concepts related to managing a business and create a common and simple way to define and communicate them. This course includes the related Foundation-Level exam to gain TM Forum Knowledge Certification. Click "Content" tab for more details. Read more

The TM Forum Open Digital Framework (ODF) comprises tools, code, knowledge, and standards, developed by TM Forum member organizations. This training journey upskills people to understand the extent of the ODF library and to be able to put into practice assets and best practices in it that are associated with a specific set of Skill Paths. Take this Kickstarter bundle of 2 courses to introduce you to the Information Systems Skill Path.  The Information Systems Skill Path provides the student with the knowledge to implement, use and extend the Information Framework. This bundle includes the related Foundation-Level exams to gain TM Forum Knowledge Certifications, however, to obtain the full Skill Path Certification you will need to complete the Practitioner-Level course and related exam. Click the "Content" tab for more details. Read more

Master the fundamentals of intent-driven autonomous networks for enhanced network automation and efficiency. The course initially covers the industry standards, vendor-agnostic reference architectures and technical architectures. This knowledge helps all stakeholders understand the relationship within the autonomous domains. You will also explore the impacts and implications of deploying an autonomous network. This course includes the related Foundation-Level exam to gain TM Forum Knowledge Certification. Click "Content" tab for more details. Read more