TM Forum Online Education and Certification

Closed loop automation is a crucial element of any service provider’s automation. It will be essential for minimizing operational expenses, improving productivity, and increasing scalability while enhancing the end-user experience. In this course, you will learn about an AI Closed Loop Automation Reference Architecture and process flows around key use cases, including the Closed Loop Anomaly Detection and Resolution Automation (CLADRA) reference architecture. You will gain knowledge on how to define and automate anomaly detection and resolution through standard functions, components and interfaces. This course includes the related Foundation-Level exam to gain TM Forum Knowledge Certification. Click "Content" tab for more details. Read more

This course is an essential first step in establishing your understanding of how Artificial Intelligence (AI) is changing the customer’s experience in the telecoms industry. The course takes you through the basic terminology and features of customer’s experience when relating it to the introduction of AI, including the key customer centric areas within telecoms, defined by TM Forum to help manage the road to successful AI roll-outs. Click HERE for more details. Read more

AI in operations, or AIOps, envision a high level of AI-assisted or AI-driven automation in IT and network operations.  As communications service providers (CSPs) are undergoing digital transformation and are challenged with new technology and service rollouts, their operations teams envision a high level of AI-assisted or AI-driven automation in IT and network operations. As AI components and systems move into CSPs’ operational environments, it is important to understand just how different working with AI is from traditional operations software. It is intent-based rather than procedural and employs non-deterministic logic, not predictable outputs from specific inputs. In this course, we use the outputs of the TM collaboration project and Catalyst proofs of concept to explain the latest thinking and principles of AIOps. It explores the concepts and building blocks and highlights resources to go deeper into the subject. This course includes the related Foundation-Level exam to gain TM Forum Knowledge Certification. Click "Content" tab for more details. Read more

Explore TM Forum’s methodology for evaluating network autonomy, with insights into measuring AN Levels, components, and workflows. The Autonomous Network (AN) and Autonomous Network Levels (ANL) are concepts jointly proposed by TM Forum and industry partners which aim to evolve network infrastructure and operations systems using automation and intelligence. Over the past four years, systematic AN concepts, standards, implementation methods and application use cases have been defined, resulting in a resounding consensus on AN across the industry and significant achievements in terms of AN practices and deployment. Click HERE for more details. Read more

Take this complete Skill Path bundle of 3 learning paths to learn how to use TM Forum’s standardized ANL methodology and tools to determine the level of autonomy in your network operations. This bundle includes the related Foundation-Level exams and Knowledge Certifications to gain full TM Forum Skill Path Certification. Click the "Content" tab for more details. Read more

This course provides an awareness level of understanding covering TM Forum's Business' Process Framework. This course will look at how the Business Process Framework came about, whilst describing its scope and structure including the common domain based structure used in the model. It also explores the purpose of the Open Digital Architecture (ODA) and where the Business Process resides within it. Click HERE for more details. Read more