TM Forum Online Training and Certification

TM Forum’s Business Process Framework Fundamentals course gives you a deep dive on one of the most well-known and widely-adopted standards in our industry to make the best use of all your business assets. This course includes the related Foundation-Level exam to gain TM Forum Knowledge Certification. Click "Content" tab for more details. Read more

El curso Fundamentos del Business Process Framework  de TM Forum le brinda una inmersión profunda en uno de los estándares más conocidos y ampliamente adoptados en nuestra industria para hacer el mejor uso de todos sus activos comerciales. Permítanos mostrarle cómo puede utilizar el Business Process Framework de TM Forum para respaldar una variedad de objetivos comerciales: determinación precisa del alcance de los proyectos, intercambio de conocimientos, gestión basada en actividades, resolución de problemas y mucho más. Este curso incluye el examen de nivel básico relacionado para obtener la certificación de conocimiento de TM Forum. Haga clic en "Content"/"Contenido" para más detalles.  Read more

This course provides an awareness level of understanding covering TM Forum's Business' Process Framework. This course will look at how the Business Process Framework came about, whilst describing its scope and structure including the common domain based structure used in the model. It also explores the purpose of the Open Digital Architecture (ODA) and where the Business Process resides within it. Click HERE for more details. Read more

The TM Forum Open Digital Framework (ODF) comprises tools, code, knowledge, and standards, developed by TM Forum member organizations. This training journey upskills people to understand the extent of the ODF library and to be able to put into practice assets and best practices in it that are associated with a specific set of Skill Paths. Take this Kickstarter bundle of 2 courses to introduce you to the Business Process Skill Path.  The Business Process Skill Path will eventually provide you with the expertise you need to implement these best practices and to propel your enterprise towards becoming a thriving agile digital business. This bundle includes the related Foundation-Level exams to gain TM Forum Knowledge Certifications, however, to obtain the full Skill Path Certification you will need to complete the Practitioner-Level course and related exam. Click the "Content" tab for more details. Read more

The TM Forum Open Digital Framework (ODF) comprises tools, code, knowledge, and standards, developed by TM Forum member organizations. This training journey upskills people to understand the extent of the ODF library and to be able to put into practice assets and best practices in it that are associated with a specific set of Skill Paths. Take this Kickstarter bundle of 2 courses to introduce you to the Customer Experience Skill Path.  The Customer Experience Skill Path enables students with the skills to define pragmatic solutions to common challenges faced by organizations striving to digitally transform their culture and processes for optimum customer experience excellence and hence drive the requirements on the Open Digital Architecture. This bundle includes the related Foundation-Level exams to gain TM Forum Knowledge Certifications, however, to obtain the full Skill Path Certification you will need to complete the Practitioner-Level course and related exam. Click the "Content" tab for more details. Read more

Everyone is talking about ecosystems, but how do you pull it all together and figure out what it means for your business? This training course will enable you to understand how ecosystems are changing the fundamentals of the business world and introduces a common language, a way of thinking and a methodology to help you address the challenges and opportunities in this space. This course includes the related Foundation-Level exam to gain TM Forum Knowledge Certification. Click "Content" tab for more details. Read more