TM Forum Online Training and Certification

Official TM Forum Training and Certification is a critical supporting tool in helping our members continuously transform and succeed in the digital economy

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TM Forum's Fundamentals of Customer Centricity course considers a range of tools and approaches available to organizations who wish to adopt a more customer centric focus. It presents the case for gaining a clearer knowledge of your customers’ behavior and intentions using data analytics, responding to customers through the channels that they choose (omnichannel), and using metrics to measure what matters to the customer as a yardstick of operational performance. This course includes the related Foundation-Level exam to gain TM Forum Knowledge Certification. Click "Content" tab for more details. Read More

This course presents the impacts of virtualized networks managed and orchestrated by new operation support systems, and the opportunities, benefits and risks of the transition. This course includes the related Foundation-Level exam to gain TM Forum Knowledge Certification. Click "Content" tab for more details. Read More

TM Forum’s Information Framework Fundamentals training course helps you reach implementation stage quickly by taking the guess work out of creating a common information model. We’ll show you how to take the thousands of words and concepts related to managing a business and create a common and simple way to define and communicate them. This course includes the related Foundation-Level exam to gain TM Forum Knowledge Certification. Click "Content" tab for more details. Read More

The TM Forum Open Digital Framework (ODF) comprises tools, code, knowledge, and standards, developed by TM Forum member organizations. This training journey upskills people to understand the extent of the ODF library and to be able to put into practice assets and best practices in it that are associated with a specific set of Skill Paths. Take this Kickstarter bundle of 2 courses to introduce you to the Information Systems Skill Path.  The Information Systems Skill Path provides the student with the knowledge to implement, use and extend the Information Framework. This bundle includes the related Foundation-Level exams to gain TM Forum Knowledge Certifications, however, to obtain the full Skill Path Certification you will need to complete the Practitioner-Level course and related exam. Click the "Content" tab for more details. Read More

A masterclass at Digital Transformation World Series 2020 is a practical, highly interactive session led by TM Forum and industry experts to help solve the business challenges facing the industry today. Providing participants with a topic-specific deep dive, with corresponding tools, best practice, industry-agreed blueprints and practical advice, featuring live polls, panels, ask-the-expert clinic, and live Q&A throughout for the topic they are addressed to solve.  Read More

A masterclass at Digital Transformation World Series 2021 was a highly interactive session led by TM Forum and industry experts to help solve the business challenges facing the industry today. Providing participants with a topic-specific deep dive, with corresponding tools, best practice, industry-agreed blueprints and practical advice, featuring live polls, panels, ask-the-expert clinic, and live Q&A throughout for the topic they are addressed to solve.  Read More

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