TM Forum Online Training and Certification

The TM Forum Open Digital Framework (ODF) comprises tools, code, knowledge, and standards, developed by TM Forum member organizations. This training journey upskills people to understand the extent of the ODF library and to be able to put into practice assets and best practices in it that are associated with a specific set of Skill Paths. Take this Kickstarter bundle of 2 courses to introduce you to the Digital Ecosystems Skill Path.  TM Forum’s Digital Ecosystems Skill Path starts to address the way business and service offerings are transforming, with the delivery of IoT services often involving complex groupings of partners and suppliers with the rapid development of this ecosystem economy. This bundle includes the related Foundation-Level exams to gain TM Forum Knowledge Certifications, however, to obtain the full Skill Path Certification you will need to complete the Practitioner-Level course and related exam. Click the "Content" tab for more details. Read more

The TM Forum Open Digital Framework (ODF) comprises tools, code, knowledge, and standards, developed by TM Forum member organizations. This training journey upskills people to understand the extent of the ODF library and to be able to put into practice assets and best practices in it that are associated with a specific set of Skill Paths. Take this bundle of 3 courses to complete the Digital Transformation and DMM Skill Path.  The Digital Transformation Skill Path provides service providers and organizations with the key tools to help them measure their digital maturity from the TM Forum’s Digital Maturity Model (DMM), to the strategic KPIs for digital transformation that present the top 30 foundational KPI’s that are best practice and span any digital maturity management program. This bundle includes the related Foundation AND Practitioner-Level exams to gain the individual Knowledge Certifications but also the full TM Forum Skill Path Certification. Click the "Content" tab for more details. Read more

To be more competitive, communications service providers (CSPs) must move away from traditional Business Intelligence (BI) to a more advanced Decision Intelligence (DI) strategy and methodology, taking advantage of Digital Twin and AI to effectively become knowledge-driven and results-oriented organizations.   The course explains the needs and drivers for Digital Twin for Decision Intelligence (DT4DI) and provides a simple definition of the associated concepts, terminologies and architectures commonly used in the industry when working with DT4DI.  Click HERE for more details. Read more

This course is an essential first step in establishing your understanding of the Functional Framework The course highlights where the functional framework came from, along with providing an overview of its scope and structure and the benefits it brings when align with the other ODA frameworks.  It also explores the purpose of the Open Digital Architecture (ODA) where the Functional Framework lives. Click HERE for more details. Read more

TM Forum's Functional Framework Fundamentals course guides you through the concepts and principles, structure and many uses of the Functional Framework. The course explores the relationship with other TM Forum Frameworks and explains how a standardized function map and decomposition can help to re-plan and streamline a function portfolio. This course includes the related Foundation-Level exam to gain TM Forum Knowledge Certification. Click "Content" tab for more details. Read more

TM Forum's Fundamentals of Customer Centricity course considers a range of tools and approaches available to organizations who wish to adopt a more customer centric focus. It presents the case for gaining a clearer knowledge of your customers’ behavior and intentions using data analytics, responding to customers through the channels that they choose (omnichannel), and using metrics to measure what matters to the customer as a yardstick of operational performance. This course includes the related Foundation-Level exam to gain TM Forum Knowledge Certification. Click "Content" tab for more details. Read more