TM Forum Online Training and Certification

Official TM Forum Training and Certification is a critical supporting tool in helping our members continuously transform and succeed in the digital economy

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To be more competitive, communications service providers (CSPs) must move away from traditional Business Intelligence (BI) to a more advanced Decision Intelligence (DI) strategy and methodology, taking advantage of Digital Twin and AI to effectively become knowledge-driven and results-oriented organizations.   The course explains the needs and drivers for Digital Twin for Decision Intelligence (DT4DI) and provides a simple definition of the associated concepts, terminologies and architectures commonly used in the industry when working with DT4DI.  Click HERE for more details. Read More

This course is an essential first step in establishing your understanding of the Functional Framework The course highlights where the functional framework came from, along with providing an overview of its scope and structure and the benefits it brings when align with the other ODA frameworks.  It also explores the purpose of the Open Digital Architecture (ODA) where the Functional Framework lives. Click HERE for more details. Read More

TM Forum's Functional Framework Fundamentals course guides you through the concepts and principles, structure and many uses of the Functional Framework. The course explores the relationship with other TM Forum Frameworks and explains how a standardized function map and decomposition can help to re-plan and streamline a function portfolio. This course includes the related Foundation-Level exam to gain TM Forum Knowledge Certification. Click "Content" tab for more details. Read More

TM Forum's Fundamentals of Customer Centricity course considers a range of tools and approaches available to organizations who wish to adopt a more customer centric focus. It presents the case for gaining a clearer knowledge of your customers’ behavior and intentions using data analytics, responding to customers through the channels that they choose (omnichannel), and using metrics to measure what matters to the customer as a yardstick of operational performance. This course includes the related Foundation-Level exam to gain TM Forum Knowledge Certification. Click "Content" tab for more details. Read More

This course provides an awareness level of understanding covering the importance of the TM Forum's Information Framework, which is used to describe the relationships between the business objects in an enterprise information system. It also provide and overview of how the information framework is used to identify and categorize objects, and describe their state and lifecycle. Click HERE for more details. Read More

TM Forum’s Information Framework Fundamentals training course helps you reach implementation stage quickly by taking the guess work out of creating a common information model. We’ll show you how to take the thousands of words and concepts related to managing a business and create a common and simple way to define and communicate them. This course includes the related Foundation-Level exam to gain TM Forum Knowledge Certification. Click "Content" tab for more details. Read More

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