TM Forum Online Education and Certification

This course provides an awareness level of understanding covering TM Forum's Business Process Framework. It will look at how the Business Process Framework came about, whilst describing its scope and structure including the common domain based structure used in the model. It also explores the purpose of the Open Digital Architecture (ODA) and where the Business Process resides within it. Click HERE for more details. Read more

TM Forum's Customer Centricity Fundamentals Level certification considers a range of tools and approaches available to organizations who wish to adopt a more customer centric focus. It presents the case for gaining a clearer knowledge of your customers’ behavior and intentions using data analytics, responding to customers through the channels that they choose (omnichannel), and using metrics to measure what matters to the customer as a yardstick of operational performance. This certification includes the related Fundamentals-Level exam to gain TM Forum Knowledge Certification. Within one week, you will be granted access to TM Forum's online training portfolio of Awareness-level courses from the portal Catalog, allowing you to self-enroll in and complete other trainings that might be of interest to you over the duration of your learning path access. *Note: Awareness courses are high-level introductory courses that do not offer certification, while Overview and Fundamentals trainings do offer certification, which can be purchased separately. To enquire about purchasing additional certification packages contact onlinetraining@tmforum.org Click "Content" tab for more details. Read more

The TM Forum Open Digital Framework (ODF) comprises tools, code, knowledge, and standards, developed by TM Forum member organizations. This training journey upskills people to understand the extent of the ODF library and to be able to put into practice assets and best practices in it that are associated with a specific set of Skill Paths. Take this Kickstarter bundle of 2 courses to introduce you to the Customer Experience Skill Path.  The Customer Experience Skill Path enables students with the skills to define pragmatic solutions to common challenges faced by organizations striving to digitally transform their culture and processes for optimum customer experience excellence and hence drive the requirements on the Open Digital Architecture. This bundle includes the related Foundation-Level exams to gain TM Forum Knowledge Certifications, however, to obtain the full Skill Path Certification you will need to complete the Practitioner-Level course and related exam. Click the "Content" tab for more details. Read more

Everyone is talking about ecosystems, but how do you pull it all together and figure out what it means for your business? This certification will enable you to understand how ecosystems are changing the fundamentals of the business world and introduces a common language, a way of thinking and a methodology to help you address the challenges and opportunities in this space. This certification includes the related Fundamentals-Level exam to gain TM Forum Knowledge Certification. Within one week, you will be granted access to TM Forum's online training portfolio of Awareness-level courses from the portal Catalog, allowing you to self-enroll in and complete other trainings that might be of interest to you over the duration of your learning path access. *Note: Awareness courses are high-level introductory courses that do not offer certification. To enquire about purchasing additional certification packages contact onlinetraining@tmforum.org Click "Content" tab for more details. Read more

The TM Forum Open Digital Framework (ODF) comprises tools, code, knowledge, and standards, developed by TM Forum member organizations. This training journey upskills people to understand the extent of the ODF library and to be able to put into practice assets and best practices in it that are associated with a specific set of Skill Paths. Take this Kickstarter bundle of 2 courses to introduce you to the Digital Ecosystems Skill Path.  TM Forum’s Digital Ecosystems Skill Path starts to address the way business and service offerings are transforming, with the delivery of IoT services often involving complex groupings of partners and suppliers with the rapid development of this ecosystem economy. This bundle includes the related Foundation-Level exams to gain TM Forum Knowledge Certifications, however, to obtain the full Skill Path Certification you will need to complete the Practitioner-Level course and related exam. Click the "Content" tab for more details. Read more

The TM Forum Open Digital Framework (ODF) comprises tools, code, knowledge, and standards, developed by TM Forum member organizations. This training journey upskills people to understand the extent of the ODF library and to be able to put into practice assets and best practices in it that are associated with a specific set of Skill Paths. Take this bundle of 3 courses to complete the Digital Transformation and DMM Skill Path.  The Digital Transformation Skill Path provides service providers and organizations with the key tools to help them measure their digital maturity from the TM Forum’s Digital Maturity Model (DMM), to the strategic KPIs for digital transformation that present the top 30 foundational KPI’s that are best practice and span any digital maturity management program. This bundle includes the related Foundation AND Practitioner-Level exams to gain the individual Knowledge Certifications but also the full TM Forum Skill Path Certification. Click the "Content" tab for more details. Read more