TM Forum Online Education and Certification

TM Forum’s Business Process Framework (12-month-access) certification gives you a deep dive on one of the most well-known and widely-adopted standards in our industry to make the best use of all your business assets. This certification includes the related Fundamentals-Level exam to gain TM Forum Knowledge Certification. Within one week, you will be granted access to TM Forum's online training portfolio of Awareness-level courses from the portal Catalog, allowing you to self-enroll in and complete other trainings that might be of interest to you over the duration of your learning path access. *Note: Awareness courses are high-level introductory courses that do not offer certification. To enquire about purchasing additional certification packages contact onlinetraining@tmforum.org Click "Content" tab for more details. Read more

Este programa de certificación (con 12 meses de acceso) del Business Process Framework de TM Forum le brinda una inmersión profunda en uno de los estándares más conocidos y ampliamente adoptados en nuestra industria para hacer el mejor uso de todos sus activos comerciales. Permítanos mostrarle cómo puede utilizar el Business Process Framework de TM Forum para respaldar una variedad de objetivos comerciales: determinación precisa del alcance de los proyectos, intercambio de conocimientos, gestión basada en actividades, resolución de problemas y mucho más. Este curso incluye el examen de nivel "Fundamentals" relacionado para obtener la certificación de conocimiento de TM Forum. Dentro de una semana, usted tendrá acceso al portafolio de capacitación en línea de nivel TM Forum Awareness en el catálogo del Portal eLearning, durante la duración de su acceso a la ruta de aprendizaje. *Nota: Los cursos de "Awareness" son cursos introductorios de alto nivel que no ofrecen certificación. Para solicitar información sobre la compra de paquetes de certificación adicionales, comuníquese con onlinetraining@tmforum.org Haga clic en "Content"/"Contenido" para más detalles.  Read more

TM Forum’s Business Process Framework (12-month-access) certification helps you to unlock the potential of one of the most powerful standards in the telecom and digital services industry. The course takes you beyond theory, showing you how to apply TM Forum’s Business Process Framework to real-world transformation challenges. This certification includes the related Practitioners-Level exam to gain TM Forum Knowledge Certification. Within one week, you will be granted access to TM Forum's online training portfolio of Awareness-level courses from the portal Catalog, allowing you to self-enroll in and complete other trainings that might be of interest to you over the duration of your learning path access. *Note: Awareness courses are high-level introductory courses that do not offer certification. To enquire about purchasing additional certification packages contact onlinetraining@tmforum.org Click "Content" tab for more details. Read more

This course provides an awareness level of understanding covering TM Forum's Business Process Framework. It will look at how the Business Process Framework came about, whilst describing its scope and structure including the common domain based structure used in the model. It also explores the purpose of the Open Digital Architecture (ODA) and where the Business Process resides within it. Click HERE for more details. Read more

TM Forum's Customer Centricity Fundamentals Level certification considers a range of tools and approaches available to organizations who wish to adopt a more customer centric focus. It presents the case for gaining a clearer knowledge of your customers’ behavior and intentions using data analytics, responding to customers through the channels that they choose (omnichannel), and using metrics to measure what matters to the customer as a yardstick of operational performance. This certification includes the related Fundamentals-Level exam to gain TM Forum Knowledge Certification. Within one week, you will be granted access to TM Forum's online training portfolio of Awareness-level courses from the portal Catalog, allowing you to self-enroll in and complete other trainings that might be of interest to you over the duration of your learning path access. *Note: Awareness courses are high-level introductory courses that do not offer certification, while Overview and Fundamentals trainings do offer certification, which can be purchased separately. To enquire about purchasing additional certification packages contact onlinetraining@tmforum.org Click "Content" tab for more details. Read more

The TM Forum Open Digital Framework (ODF) comprises tools, code, knowledge, and standards, developed by TM Forum member organizations. This training journey upskills people to understand the extent of the ODF library and to be able to put into practice assets and best practices in it that are associated with a specific set of Skill Paths. Take this Kickstarter bundle of 2 courses to introduce you to the Customer Experience Skill Path.  The Customer Experience Skill Path enables students with the skills to define pragmatic solutions to common challenges faced by organizations striving to digitally transform their culture and processes for optimum customer experience excellence and hence drive the requirements on the Open Digital Architecture. This bundle includes the related Foundation-Level exams to gain TM Forum Knowledge Certifications, however, to obtain the full Skill Path Certification you will need to complete the Practitioner-Level course and related exam. Click the "Content" tab for more details. Read more