Description
TM Forum’s Business Process Framework Fundamentals
Unlock the power of one of the most trusted standards in our industry! This course shows you how TM Forum’s Business Process Framework can transform your business, from streamlining operations and improving collaboration to driving innovation and reducing costs.
Discover practical ways to:
- Scope projects accurately
- Share knowledge effectively
- Optimize processes for efficiency and growth
Join us and learn how to make the most of your business assets with proven best practices.
Click HERE for more details.
Objectives
By the end of the course, you will be able to:
Module 1:
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Describe the foundational concepts and structure of the Business Process Framework (eTOM) and its role within the Open Digital Architecture (ODA).
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Summarize the history and evolution of the Business Process Framework and its impact on business process standardization.
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Identify the levels of decomposition within the Business Process Framework to manage core processes.
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Explain how to navigate the Business Process Framework to locate relevant processes and tasks.
Module 2:
- Summarize how the Business Process Framework supports business process mapping and improvement.
- Describe the role of the Business Process Framework in driving customer-focused business transformation.
- Explain how the Business Process Framework facilitates process governance and standardization.
- Identify ways the Business Process Framework can be used to resolve business challenges and streamline operations.
Module 3:
- Describe the key concepts and structure of the TM Forum Business Process Framework.
- Identify and categorize an organization’s processes using the Business Process Framework.
- Develop a step-by-step approach to map existing business processes to the framework.
- Recognize the benefits of aligning processes with an industry-standard framework.
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