Content
2 modules
Difficulty
Basic
Rating
Course Length
1 hour
Instructor
TM Forum Education
Price
$315 - 370
Description
This course is an essential first step in establishing your understanding of how Artificial Intelligence (AI) is changing the customer’s experience in the telecoms industry. The course takes you through the basic terminology and features of customer’s experience when relating it to the introduction of AI, including the key customer centric areas within telecoms, defined by TM Forum to help manage the road to successful AI roll-outs.
Click HERE for more details.
Certificate
By completing/passing this course, you will attain the certificate AI & CX Awareness Cert
1.
Student materials - download to print
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2.
AI and Customer Experience Awareness
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The course content was excellent.
use cases for AI was very generic and not telco specific , it was anyway done using ML algorithms and not by Gen AI
Thanks!
Comprehensive and well-structured course with up-to-date content and practical examples. The learning experience was interactive, flexible, and rich.
I think the frame work was a bit outdated and the voice over was too intens.
too high level, only gives a strategical view for someone completely new to telecommunications. I would have expected more concrete case studies, guidelines, and sme technical content as well
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Thank you
GOOD LEARNING EXPERIENCE
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