Content
2 modules
Difficulty
Basic
Rating
Course length
1 hour
Instructor
TM Forum Education
Price
$315 - 370
Description
This course is an essential first step in establishing your understanding of how Artificial Intelligence (AI) is changing the customer’s experience in the telecoms industry. The course takes you through the basic terminology and features of customer’s experience when relating it to the introduction of AI, including the key customer centric areas within telecoms, defined by TM Forum to help manage the road to successful AI roll-outs.
Click HERE for more details.
Certificate
By completing/passing this course, you will attain the certificate AI & CX Awareness Cert
1.
Student materials - download to print
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2.
AI and Customer Experience Awareness
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Awesome presentation of information here.
ok
This was a content heavy course some quizzes and validation tests would be beneficial to register the important concepts in the course.
it was good overview, more examples from real world could help to understand the AN impact on CSP operations.
Excellent knowledge
good
insightful
good content
great
Good course
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