Content
2 modules
Difficulty
Basic
Rating
Course Length
1 hour
Instructor
TM Forum Education
Price
$0 - 349
Description
This course is an essential first step in establishing your understanding of how Artificial Intelligence (AI) is changing the customer’s experience in the telecoms industry. The course takes you through the basic terminology and features of customer’s experience when relating it to the introduction of AI, including the key customer centric areas within telecoms, defined by TM Forum to help manage the road to successful AI roll-outs.
Click HERE for more details.
Certificate
By completing/passing this course, you will attain the certificate AI & CX Awareness Cert
1.
Student materials - download to print
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2.
AI and Customer Experience Awareness
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This was great overview and I highly recommend this
Not to keen on the format (pretty much presentation with some interactive buttons).
This course was very informative.
Good
The course altered between being too high level and too technical. Some interesting topics, but would have liked to see more concrete examples. For example, what would be a optimal organization to take advantage of the new AI technology
Super high-level, but repetitive on that. Few surprising insights.
Very informative in terms of latest trends and how could we improve CX.
Avarage and nothing new
:)
Good
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