This course is an essential first step in establishing your understanding of how Artificial Intelligence (AI) is changing the customer’s experience in the telecoms industry. The course takes you through the basic terminology and features of customer’s experience when relating it to the introduction of AI, including the key customer centric areas within telecoms, defined by TM Forum to help manage the road to successful AI roll-outs.
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By completing/passing this course, you will attain the certificate AI & CX Awareness Cert
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