Content
2 modules
Difficulty
Basic
Rating
Course length
1 hour
Instructor
TM Forum Education
Price
$315 - 370
Description
This course is an essential first step in establishing your understanding of how Artificial Intelligence (AI) is changing the customer’s experience in the telecoms industry. The course takes you through the basic terminology and features of customer’s experience when relating it to the introduction of AI, including the key customer centric areas within telecoms, defined by TM Forum to help manage the road to successful AI roll-outs.
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Certificate
By completing/passing this course, you will attain the certificate AI & CX Awareness Cert
1.
Student materials - download to print
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2.
AI and Customer Experience Awareness
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This course highlighted importance of being aware of customer experience is a key to company success.
Good One
Excellent
very good content.
knowledgeable content
good
excellent course content
good
Good Coverage
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